No, if the shop makes a mistake, they fix it as normal. I’m discussing what to do with the pizza that isn’t fit to the customer’s order.
It could look like this:
“Hey, you gave me black olives! I clearly ordered green olives, like I always do!!”
looks at order: "b. olives"😤🙄
“Oh! I’m so sorry, our mistake! We’ll remake it immediately - but it’ll take ~20 minutes to bake. While we prepare that, can I interest you in our community donation special?”
“What’s that?” 😡
"For $5, we’ll donate the black olive pizza to hungry families. For your trouble we’ll give you an extra two punches on your “buy 6, get the 7th free” as our way of saying thank you. Also, you’ll get a receipt for your taxes! Plus - I know it’s not what you ordered, but I can get you a slice of that first pizza while you wait.
*customer does math: 2 punches of 6 = ⅓ off, free pizza is normally $18 that’s a $6 value.
“Soo… you’re saying I pay $5 now, for ⅓ of a pizza later? And a free slice of pizza? (I can just pick off the olives)”
“Yes, and a receipt for your taxes!”
“Sure!”
Customer: Sucker! $5 for a slice of pizza and $6 off a future pizza? How do they stay in business?
Manager: Sucker! $5 covers the material cost of the food, I’m paying the employee the same amount for their shift either way, and that tax coupon means I can convert waste food into an $18 tax write off
Employee: Sucker! the food bank and I have an arrangement where I can take a pie home for my family. I just got free dinner
Food bank: free pizza! Give away one pie to the nice employee’s family, and split the rest among the hungry and volunteers.
So the shop makes the mistake, and the customer now has to pay $5 when returning to get the right order, otherwisethey are the jerk?
No, if the shop makes a mistake, they fix it as normal. I’m discussing what to do with the pizza that isn’t fit to the customer’s order.
It could look like this:
“Hey, you gave me black olives! I clearly ordered green olives, like I always do!!”
looks at order: "b. olives"😤🙄
“Oh! I’m so sorry, our mistake! We’ll remake it immediately - but it’ll take ~20 minutes to bake. While we prepare that, can I interest you in our community donation special?”
“What’s that?” 😡
"For $5, we’ll donate the black olive pizza to hungry families. For your trouble we’ll give you an extra two punches on your “buy 6, get the 7th free” as our way of saying thank you. Also, you’ll get a receipt for your taxes! Plus - I know it’s not what you ordered, but I can get you a slice of that first pizza while you wait.
*customer does math: 2 punches of 6 = ⅓ off, free pizza is normally $18 that’s a $6 value.
“Soo… you’re saying I pay $5 now, for ⅓ of a pizza later? And a free slice of pizza? (I can just pick off the olives)”
“Yes, and a receipt for your taxes!”
“Sure!”
Customer: Sucker! $5 for a slice of pizza and $6 off a future pizza? How do they stay in business?
Manager: Sucker! $5 covers the material cost of the food, I’m paying the employee the same amount for their shift either way, and that tax coupon means I can convert waste food into an $18 tax write off
Employee: Sucker! the food bank and I have an arrangement where I can take a pie home for my family. I just got free dinner
Food bank: free pizza! Give away one pie to the nice employee’s family, and split the rest among the hungry and volunteers.