When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.

  • Fletcher@lemmy.today
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    14 days ago

    Which, if the retailer has any kind of a brain, will be followed by a polite request for a demonstration of how you were using said tool when it broke. They know what to watch for to identify scammers, trust me.

    • Passerby6497@lemmy.world
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      14 days ago

      That’s not going to work a lot of the time tho. Like, I bought a weed puller last month that I had to return for a replacement because one of the bolts just fucking fell off at some point, leaving the head of the tool detached from the handle without threading a zip tie through the hole. How would I demonstrate that failure, other than just showing how the product works? And how would you tell if I was scamming you? Most kinds of tool breakage are going to be from normal usage, so the scammer only has to know how the tool works and have a plausible excuse for why it broke.

      I worked retail for a decade so I have an idea of where you’re coming from, but I don’t think it’s nearly as easy as you’re saying.